Credits and billing overview
Credits pay for rendering; your subscription sets recurring allowances and the limits available to your account.
Choose a task
| Task | Dashboard location | Guide |
|---|---|---|
| Check your balance or recent usage | Credits in the sidebar | Understand your credits |
| Redeem a credit promo code | Credits → Have a promo code? | Redeem a promo code |
| Buy a one-time credit pack | Credits → Get more credits → Buy more credits | Buy credits |
| Subscribe, upgrade, downgrade, or change billing period | Profile menu → Subscription | Manage your subscription |
| Stop renewal or undo a scheduled cancellation | Profile menu → Subscription | Cancel a subscription |
| Resolve a past-due payment | Subscription → Update payment method | Resolve a payment issue |
Understand the difference
A render turns a project into a finished video or image. Its credit cost depends on the output type, video length, and resolution. Credit calculation explains the formula.
Your plan also sets limits such as maximum duration, dimensions, and webhook count. Buying extra credits adds to your balance; it does not upgrade these limits. Choose a higher plan if a render fails a plan limit even though you have enough credits.
The Transaction history on Credits records credit activity. It is not an invoice list. The customer dashboard currently has no separate invoice-history or billing-address editor. For billing requests without a dashboard control, contact https://zvid.io/contact.