---
title: "Credits and billing overview"
canonical_url: https://docs.zvid.io/docs/dashboard/credits-and-billing/
source: docs/dashboard/credits-and-billing.md
content_revision: 6338386a1dd87e4a
---

# Credits and billing overview

Credits pay for rendering; your subscription sets recurring allowances and the limits available to your account.

## Choose a task

| Task                                                    | Dashboard location                                | Guide                                                                |
| ------------------------------------------------------- | ------------------------------------------------- | -------------------------------------------------------------------- |
| Check your balance or recent usage                      | **Credits** in the sidebar                        | [Understand your credits](https://docs.zvid.io/docs/dashboard/credits/)                              |
| Redeem a credit promo code                              | **Credits → Have a promo code?**                  | [Redeem a promo code](https://docs.zvid.io/docs/dashboard/credits/#redeem-a-credit-promo-code)       |
| Buy a one-time credit pack                              | **Credits → Get more credits → Buy more credits** | [Buy credits](https://docs.zvid.io/docs/dashboard/subscription/#buy-a-one-time-credit-pack)          |
| Subscribe, upgrade, downgrade, or change billing period | **Profile menu → Subscription**                   | [Manage your subscription](https://docs.zvid.io/docs/dashboard/subscription/)                        |
| Stop renewal or undo a scheduled cancellation           | **Profile menu → Subscription**                   | [Cancel a subscription](https://docs.zvid.io/docs/dashboard/subscription-cancel/)                    |
| Resolve a past-due payment                              | **Subscription → Update payment method**          | [Resolve a payment issue](https://docs.zvid.io/docs/dashboard/subscription/#resolve-a-payment-issue) |

## Understand the difference

A **render** turns a project into a finished video or image. Its credit cost depends on the output type, video length, and resolution. [Credit calculation](https://docs.zvid.io/docs/credits-and-plans/) explains the formula.

Your **plan** also sets limits such as maximum duration, dimensions, and webhook count. Buying extra credits adds to your balance; it does not upgrade these limits. Choose a higher plan if a render fails a plan limit even though you have enough credits.

The **Transaction history** on Credits records credit activity. It is not an invoice list. The customer dashboard currently has no separate invoice-history or billing-address editor. For billing requests without a dashboard control, contact <a href="https://zvid.io/contact" target="_blank" rel="noopener noreferrer">https://zvid.io/contact</a>.

## Related documentation

- [Understand your credits](https://docs.zvid.io/docs/dashboard/credits/)
- [Manage your subscription](https://docs.zvid.io/docs/dashboard/subscription/)
- [Credits, plans, and limits](https://docs.zvid.io/docs/credits-and-plans/)