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Cancel a subscription or undo cancellation

Cancellation schedules your paid subscription to end and your account to move to the Free plan.

When to use it​

Use cancellation to stop renewal of an active paid subscription. To keep a paid tier at a different price or billing period, change your plan instead.

Before you begin​

Check your next billing date and the limits your projects and automations require. The cancellation control is shown for an active paid subscription.

Schedule cancellation​

Location: Dashboard → profile menu → Subscription → Cancel subscription.

  1. Open your profile menu and choose Subscription.
  2. Under Manage your plan, click Cancel subscription.
  3. In Confirm cancellation, review Current and Free plan active at.
  4. Click Confirm to submit cancellation. The dialog's Cancel button only closes the dialog without cancelling your subscription.
  5. Read Cancellation scheduled, click OK, and check Scheduled change on the page.

What happens next​

Your subscription is scheduled to end at the displayed date, normally the end of the current billing period. Until then, the scheduled cancellation can be removed while your subscription remains active.

Review future rendering needs

When cancellation takes effect, Free plan allowances and limits apply. Automations that require paid limits may fail future submissions even if you retain one-time credits. Cancellation is not an account-deletion or project-deletion action, and it is not a request for a refund.

Undo a scheduled cancellation​

  1. Open Subscription before the cancellation takes effect.
  2. Confirm that your paid subscription is still active and shows a scheduled cancellation.
  3. Click Undo cancellation.
  4. Wait for Cancellation removed, then click OK.

The scheduled cancellation is removed and the paid subscription continues. This action does not show an additional confirmation dialog.

Troubleshooting​

Cancel subscription is not visible​

Cause: The account may already be Free, have a different subscription status, or already have cancellation scheduled.

Solution: Check Current plan and status. A scheduled cancellation replaces the button with Undo cancellation. For a billing issue that the page cannot resolve, contact https://zvid.io/contact.

Undo cancellation is not visible​

Solution: Check whether the cancellation has already taken effect. The dashboard can undo a pending cancellation only while the paid subscription is active. If the account is now Free, use Subscribe to start a paid subscription again.