---
title: "Cancel a subscription or undo cancellation"
canonical_url: https://docs.zvid.io/docs/dashboard/subscription-cancel/
source: docs/dashboard/subscription-cancel.md
content_revision: 6338386a1dd87e4a
---

# Cancel a subscription or undo cancellation

Cancellation schedules your paid subscription to end and your account to move to the Free plan.

## When to use it

Use cancellation to stop renewal of an active paid subscription. To keep a paid tier at a different price or billing period, [change your plan](https://docs.zvid.io/docs/dashboard/subscription/) instead.

## Before you begin

Check your next billing date and the limits your projects and automations require. The cancellation control is shown for an active paid subscription.

## Schedule cancellation

**Location:** **Dashboard → profile menu → Subscription → Cancel subscription**.

1. Open your profile menu and choose **Subscription**.
2. Under **Manage your plan**, click **Cancel subscription**.
3. In **Confirm cancellation**, review **Current** and **Free plan active at**.
4. Click **Confirm** to submit cancellation. The dialog's **Cancel** button only closes the dialog without cancelling your subscription.
5. Read **Cancellation scheduled**, click **OK**, and check **Scheduled change** on the page.

## What happens next

Your subscription is scheduled to end at the displayed date, normally the end of the current billing period. Until then, the scheduled cancellation can be removed while your subscription remains active.

> **Review future rendering needs**
When cancellation takes effect, Free plan allowances and limits apply. Automations that require paid limits may fail future submissions even if you retain one-time credits. Cancellation is not an account-deletion or project-deletion action, and it is not a request for a refund.

## Undo a scheduled cancellation

1. Open **Subscription** before the cancellation takes effect.
2. Confirm that your paid subscription is still active and shows a scheduled cancellation.
3. Click **Undo cancellation**.
4. Wait for **Cancellation removed**, then click **OK**.

The scheduled cancellation is removed and the paid subscription continues. This action does not show an additional confirmation dialog.

## Troubleshooting

### Cancel subscription is not visible

**Cause:** The account may already be Free, have a different subscription status, or already have cancellation scheduled.

**Solution:** Check **Current plan** and status. A scheduled cancellation replaces the button with **Undo cancellation**. For a billing issue that the page cannot resolve, contact <a href="https://zvid.io/contact" target="_blank" rel="noopener noreferrer">https://zvid.io/contact</a>.

### Undo cancellation is not visible

**Solution:** Check whether the cancellation has already taken effect. The dashboard can undo a pending cancellation only while the paid subscription is active. If the account is now Free, use [Subscribe](https://docs.zvid.io/docs/dashboard/subscription/#subscribe-to-a-paid-plan) to start a paid subscription again.

## Related documentation

- [Manage your subscription](https://docs.zvid.io/docs/dashboard/subscription/)
- [Check credits and usage](https://docs.zvid.io/docs/dashboard/credits/)
- [Credits, plans, and limits](https://docs.zvid.io/docs/credits-and-plans/)