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Reset your password

Reset your sign-in password through a link sent to your account's email address.

When to use it​

Use password reset when you have forgotten your password or need to replace it. The Settings page does not contain a password-change form.

Before you begin​

You need access to the inbox associated with your Zvid account.

Location: Sign in → Forgot your password?

  1. Click Forgot your password?
  2. Enter your account's Email address.
  3. Click Send reset link.
  4. Check your inbox and spam folder for the reset email. If you entered the wrong address, click Use a different email and submit the correct one.

For privacy, the request shows a success response whether or not the address belongs to an account.

Set a new password​

  1. Open the reset link from the latest email.
  2. Enter New password and Confirm new password. Use at least eight characters with an uppercase letter, a lowercase letter, a number, and a special character from @$!%*?&.
  3. Click Update password.
  4. When Password updated appears, click Go to sign in and use the new password.

What happens next​

The new password replaces the previous password. The reset link is single-use and expires after one hour. Requesting another reset link invalidates the earlier one.

API keys are separate

Changing your password does not delete API keys. If a key has been exposed, delete that key separately. Password reset should not be treated as a way to disconnect every existing application or session.

Troubleshooting​

The page says “Reset link is invalid”​

Cause: The link is missing its token or is malformed.

Solution: Click Request a new reset link and use the complete link in the new email.

The password reset fails​

Cause: The token may have expired, been used, or been replaced by a newer request.

Solution: Request a new link from Forgot your password?. If the account is disabled or you cannot access its inbox, contact https://zvid.io/contact.