---
title: "Reset your password"
canonical_url: https://docs.zvid.io/docs/dashboard/account-password/
source: docs/dashboard/account-password.md
content_revision: 6338386a1dd87e4a
---

# Reset your password

Reset your sign-in password through a link sent to your account's email address.

## When to use it

Use password reset when you have forgotten your password or need to replace it. The **Settings** page does not contain a password-change form.

## Before you begin

You need access to the inbox associated with your Zvid account.

## Request a reset link

**Location:** [Sign in](https://app.zvid.io/login) → **Forgot your password?**

1. Click **Forgot your password?**
2. Enter your account's **Email address**.
3. Click **Send reset link**.
4. Check your inbox and spam folder for the reset email. If you entered the wrong address, click **Use a different email** and submit the correct one.

For privacy, the request shows a success response whether or not the address belongs to an account.

## Set a new password

1. Open the reset link from the latest email.
2. Enter **New password** and **Confirm new password**. Use at least eight characters with an uppercase letter, a lowercase letter, a number, and a special character from `@$!%*?&`.
3. Click **Update password**.
4. When **Password updated** appears, click **Go to sign in** and use the new password.

## What happens next

The new password replaces the previous password. The reset link is single-use and expires after one hour. Requesting another reset link invalidates the earlier one.

> **API keys are separate**
Changing your password does not delete API keys. If a key has been exposed, [delete that key](https://docs.zvid.io/docs/dashboard/api-keys-delete/) separately. Password reset should not be treated as a way to disconnect every existing application or session.

## Troubleshooting

### The page says “Reset link is invalid”

**Cause:** The link is missing its token or is malformed.

**Solution:** Click **Request a new reset link** and use the complete link in the new email.

### The password reset fails

**Cause:** The token may have expired, been used, or been replaced by a newer request.

**Solution:** Request a new link from [Forgot your password?](https://app.zvid.io/forgot-password). If the account is disabled or you cannot access its inbox, contact <a href="https://zvid.io/contact" target="_blank" rel="noopener noreferrer">https://zvid.io/contact</a>.

## Related documentation

- [Create an account and sign in](https://docs.zvid.io/docs/dashboard/getting-started-account/)
- [Update your profile](https://docs.zvid.io/docs/dashboard/account-settings/)
- [Delete or replace an API key](https://docs.zvid.io/docs/dashboard/api-keys-delete/)