---
title: "Create an account and sign in"
canonical_url: https://docs.zvid.io/docs/dashboard/getting-started-account/
source: docs/dashboard/getting-started-account.md
content_revision: 6338386a1dd87e4a
---

# Create an account and sign in

Your Zvid account connects the dashboard, visual editor, and API resources you create.

## When to use it

Follow this guide the first time you use Zvid, or when sign-in asks you to finish email verification or your profile.

## Create your account

**Location:** [Zvid sign-in page](https://app.zvid.io/login) → **Sign up for free**.

1. Click **Sign up for free**. You can also open [Create your account](https://app.zvid.io/register) directly.
2. Enter **First name**, **Last name**, and **Email address**. Use an inbox you can access.
3. Enter **Password** and repeat it in **Confirm password**. Use at least eight characters, including an uppercase letter, a lowercase letter, a number, and a special character from `@$!%*?&`.
4. Review the linked **Terms of Service** and **Privacy Policy**, then click **Create account**.
5. On **Check your email**, open the verification email and follow its link.

Successful verification takes you to **Tell us about yourself**. If you need to sign in again, use the same email and password.

## Finish your profile

**Location:** **Tell us about yourself**, shown after verification or when signing in with an incomplete profile.

1. Select your **Job title** and **Country / Region**. Type into these fields to find an option.
2. Choose **Individual** or **Business** under **Are you using Zvid as a business or individual?**
3. For **Business**, enter **Company name**. **Company website** and **Company size / Team size** are optional.
4. Choose **Where did you hear about us?** If you select **Other**, complete **Please specify**.
5. Select **Industry** and at least one **Primary use case (you can select multiple)**.
6. Select **Expected volume of videos / API calls per month** and **Technical level**.
7. Click **Finish**.

The dashboard opens, or Zvid resumes the editor or application connection that started your sign-in. The **Business** profile choice records how you use Zvid; it does not create a shared team workspace.

## Sign in or sign out

1. Open [app.zvid.io](https://app.zvid.io).
2. Enter **Email address** and **Password**, then click **Sign in**.
3. To sign out, open your profile menu in the top bar and select **Logout**.

If verification or onboarding is incomplete, Zvid shows that step before the dashboard.

## Troubleshooting

### I did not receive a verification email

**Cause:** The message may be in spam, delivery may have failed, or the resend cooldown may still be active.

**Solution:** Check your spam or junk folder. On **Check your email**, wait for **Resend in…** to finish, then click **Resend Verification Email**. A successful resend starts a five-minute cooldown. If the screen says **Your account is ready to verify**, your account exists but the first email was not sent; use the same resend button.

### My verification link is invalid or expired

**Solution:** Click **Go to Login**, sign in, and request a fresh email from the verification screen. Use the most recent verification link.

### I cannot finish the profile form

**Solution:** Complete all required selections, including at least one use case. Business accounts require a company name; selecting **Other** as the referral source requires an explanation. If the option lists are empty, reload the page and try again.

### I forgot my password

Use **Forgot your password?** on the sign-in page. Follow [Reset your password](https://docs.zvid.io/docs/dashboard/account-password/).

## Related documentation

- [Dashboard overview](https://docs.zvid.io/docs/dashboard/overview/)
- [Update your profile](https://docs.zvid.io/docs/dashboard/account-settings/)
- [Understand your credits](https://docs.zvid.io/docs/dashboard/credits/)