---
title: "Check credits and usage"
canonical_url: https://docs.zvid.io/docs/dashboard/credits/
source: docs/dashboard/credits.md
content_revision: 6338386a1dd87e4a
---

# Check credits and usage

The **Credits** page shows how many rendering credits are available and the recent activity that changes your balance.

## When to use it

Check Credits before a render or batch, after a purchase, or when a request reports insufficient credits.

## Check your balance

**Location:** **Dashboard → Credits**.

1. Select **Credits** in the sidebar, or open [Credits](https://app.zvid.io/credits).
2. Read **Total available credits**.
3. Check the **subscription** and **one-time** amounts below the total.
4. Click **Refresh** to retrieve the latest balance and activity.

| Credit pool  | How it works                                                                                                                                        |
| ------------ | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| Subscription | Your recurring allowance. Subscription credits are used first and replenish for the next monthly credit period, including on annually billed plans. |
| One-time     | Credits from packs and eligible promotions. These are used after subscription credits and do not expire with the subscription cycle.                |

## Understand a render's cost

| Output                                                | Credit cost                                |
| ----------------------------------------------------- | ------------------------------------------ |
| Video at or below 2,073,600 pixels (`width × height`) | 1 credit per second                        |
| Video above 2,073,600 pixels                          | 4 credits per second                       |
| Still image                                           | 1 credit per image, including bulk renders |

Video totals round up to a whole credit. For example, a 10-second 1920×1080 video costs 10 credits. A portrait 1080×1920 video uses the same rate. Plan dimension and duration limits apply separately.

Credits are reserved when the render is queued. Failed or cancelled renders receive automatic refunds. See [Credits, plans, and limits](https://docs.zvid.io/docs/credits-and-plans/) for calculation and validation details.

## Review usage and transactions

1. Review **this month**, **today**, **daily average**, and **total used** below the balance.
2. Scroll to **Transaction history** to inspect descriptions, dates, and credit amounts.
3. Click **Refresh** after a render, refund, or purchase to reload the page data.

> **Scope of the dashboard history**
Usage cards are calculated from a 30-day usage response; **total used** is not a lifetime total. The page shows the latest 50 transactions and has no date filter, pagination, or export control. For a longer ledger or a different API usage timeframe, use the [Credits API reference](https://docs.zvid.io/docs/endpoints/get-credit-balance/).

Use each transaction's description and the refreshed balance to understand what happened. Recent reservations and later refunds are separate activity.

## Redeem a credit promo code

**Location:** **Dashboard → Credits → Have a promo code?**

1. Enter the code in **Have a promo code?**
2. Click **Redeem**.
3. Wait for the confirmation showing how many credits were added. The balance and history refresh automatically.

![Have a promo code section on the Credits page with a code field and Redeem button.](https://docs.zvid.io/img/dashboard-guide/credits-promo-code.png)

Credit promo codes grant credits. A **Discount code (optional)** in Subscription is a separate checkout discount; enter each code in the location specified with its offer.

## Get more credits

Click **Get more credits**. On **Subscription**, you can [buy a one-time credit pack or choose a plan](https://docs.zvid.io/docs/dashboard/subscription/). A pack adds credits but does not change your plan's rendering limits.

## Troubleshooting

### I have insufficient credits

**Cause:** The available balance is below the render's required credit amount; other queued work may already have reserved credits.

**Solution:** Click **Refresh**, review recent activity, and compare the balance with your render estimate. Buy credits, change your plan, or reduce the output duration or resolution before submitting again.

### My promo code was rejected

**Cause:** Codes can have expiry dates, eligibility restrictions, and redemption limits.

**Solution:** Check the spelling and the offer's terms, confirm it is a credit promo code, and review the error shown after **Redeem**. Do not repeatedly redeem a code that has already succeeded.

### A purchase or refund is not visible

**Solution:** Allow the operation to finish, then click **Refresh**. Purchases are applied after payment processing completes. If the balance still does not reflect a completed operation, contact <a href="https://zvid.io/contact" target="_blank" rel="noopener noreferrer">https://zvid.io/contact</a> with its date and render or payment reference; do not send card details or credentials.

## Related documentation

- [Manage your subscription](https://docs.zvid.io/docs/dashboard/subscription/)
- [Credits and billing overview](https://docs.zvid.io/docs/dashboard/credits-and-billing/)
- [Render validation and estimates](https://docs.zvid.io/docs/validate-and-estimate/)